About Us

Blue Ocean Enterprise FZCO is a pioneering D2C company with a focus on the creation, development and scaling of online brands. As a D2C company, we operate several online brands and use performance marketing to advertise our products specifically to our target audience. Our team is young, dynamic and has a start-up character. With a strong management team of industry experts and a vast consumer business pipeline, we are well-positioned to expand our team to support our fast growth.

Position Summary

Are you a compassionate and detail-oriented professional with a passion for customer support? Blue Ocean Enterprise is seeking a dedicated Customer Support Agent to join our team. In this role, you will respond to customer inquiries politely and understandingly, adhere to store policies, and manage order information through Shopify.

The ideal candidate will have at least two years of experience with ZenDesk and Shopify dropshipping support, excellent English fluency, and proficiency with Excel/GSheet, Slack, and DeepL. Fluency in English and the ability to adapt to changing processes are essential for success in this position. Your expertise in ZenDesk and Shopify dropshipping support, along with your proficiency in Excel/GSheet, Slack, and DeepL, will ensure our customers receive outstanding service.

Responsibilities

• Customer Interaction & Policy Adherence: Provide prompt, courteous, and professional responses to customer inquiries based on our store policy.
• Order & Ticket Management: Manage and check order information on Shopify, and prioritize support tickets efficiently to ensure timely responses.
• Problem Resolution & Documentation: Troubleshoot and resolve product issues or order discrepancies, maintaining accurate records of customer interactions and resolutions.
• Proactive & Cross-functional Support: Identify potential issues proactively and collaborate with other departments to provide comprehensive customer service.
• Feedback Collection & Knowledge Base Management: Gather and report customer feedback, and update and manage the customer support knowledge base and FAQs.
• Platform Proficiency: Utilize and enhance skills with ZenDesk to optimize customer support processes.

Requirements

• At least 2 years of experience with ZenDesk and Shopify dropshipping support.
• Proven experience in customer care and Shopify.
• Fluent in English
• Proficiency in Excel, Google Spreadsheet and Slack
• High-speed internet connection
• Availability to work on weekends with a weekday off and flexibility to adaptto changing processes and customer needs
• Advance skills with DeeL (customers are mostly from Germany)
• Strong multitasking, time management and problem-solving skills.

Benefits:

• Dynamic and diverse international team
• Remote work options with flexible scheduling
• Flat organizational structure promoting collaboration and innovation
• Autonomous work environment fostering creativity
• Career advancement and professional development prospects
• Tailored opportunities for ongoing personal growth
• Up to 40% employee discount on our exclusive product line

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If this job description describes you then click on the button and fill in the form truthfully. The form will be filled in less than 4 minutes and we will contact you the soonest.